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Frequently Asked Questions

Got a question about your Smart Living order? From delivery times to our returns policy and what to do if your item is faulty, check out the answers to our most frequently asked questions below.

How Can I Contact Smart Living?

Our friendly UK based customer service team are on hand to help you Monday-Friday between 8.30am-5pm. Email us at [email protected] for the quickest response.

How Long Does Smart Living Delivery Take?

Smart Living delivery is FREE for customers in the UK (mainland only) through our trusted third party couriers, who deliver your order straight to your front door. We offer 1-2 working day delivery on all of our products.

Orders are dispatched on the same working day (Mon-Fri) if ordered before 6pm. If ordered after 6pm, your order will be dispatched on the next working day (Mon-Fri). If ordered on Saturday, Sunday or a bank holiday, your order will be dispatched on the next working day.

If you require any further information about your delivery, please contact us at [email protected].

How Long Do I Have To Return My Order?

We understand that finding the right items for your home can take some time, which is why we offer a 14 day change of mind returns policy, so you have time to make sure your order is right for you. Please contact us at [email protected] to log your return. Please note the collection cost will be deducted from your final refund.

How Do I Return My Order?

We want you to be completely satisfied with your Smart Living purchase. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy. When returning your order, we require you to return the product in the original packaging that you received it in, with all components included. If your product is damaged, please refer to the questions on returning faulty items below.

If you don’t feel that your purchase is right for you, please email [email protected] with your order number and product you wish to return.

1. We cannot bear the return fee

2. Original shipping charges will not be refunded

3. The customer will be responsible for the cost of shipping a returned item back to us

4. Returns must be arranged within 14 days of receipt

5. Returned items must be in the original packaging. Items returned not in the original packaging will not be eligible for a refund

We can arrange collection of the unwanted return for a fee, please get in contact with us to arrange this within 14 days of purchase.

Please refer to our Terms & Conditions for more information.

What Can I Do If My Item Is Faulty?

We know it is frustrating if your item arrives and it is faulty, but we are here to help.

If you notice a cosmetic fault with your product please ensure this is reported within 14 days of receipt for a replacement or refund.

Please email [email protected] with your order number, the faulty or damaged product and supporting images and videos. Please ensure that your product is within the manufacturers warranty period – this will start from the date that you purchased your item.

Can I Get A Replacement Item?

If you receive a faulty item that needs to be replaced, we can arrange to collect the faulty item for you and send out a replacement.

Can I Pay For My Order via Klarna?

Yes, you can spread your payments over 3 months or pay in 30 days with Klarna if you spend over £100. You can view Klarna’s terms and conditions and privacy notice below:

Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&Cs apply.


Klarna Privacy Notice

Klarna Shopping Service Terms

Pay In 3 Installments: Terms And Conditions

Can’t Find An Answer To Your Question?

If we haven’t managed to answer all of your questions above, please email us at [email protected] and we’ll be happy to help with your query

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