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Privacy and Cookie Policy

This notice explains how information about you is collected and used. This website is operated by Consortial Limited.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you
  • what we do with your information, and
  • who your information might be shared with.

Who we are

Smart Living is a brand of Consortial Limited.

Consortial Limited are a ‘data controller’ for the purposes of the Data Protection Act 1998. This means we are responsible for, and control the processing of, your personal information.

What information do we collect?

Personal information provided by you

We collect personal information about you (such as your name, postal address, email address, phone numbers, payment details) in order to provide our products and services.

How do we collect information from you?

We collect personal information when corresponding through telephone, letter, email or other means, through ‘Contact us’ on our website, through applying for a product service, when you contact us, send us feedback, complete customer surveys and participate in any competitions. Our website also uses cookies (see “Use of cookies” section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet).

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website and may also use other similar tracking technologies such as web beacons, action tags, Local Shared Objects (‘Flash cookies’) or single-pixel gifs on our website. We do this to find out things such as the number of visitors to the various parts of the site. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies please see our Cookie Policy.

For further information on cookies generally visit or

How will we use the information about you?

We collect information about you for a number of reasons.

  • identify you and manage any transactions
  • contact you for reasons related to fulfilling an order you have placed with us
  • deal with payment for our services
  • notify you of any changes to our website or to our services that may affect you
  • comply with our legal obligations.
    improve our services
  • promote current or related new products and/or services
  • promote competitions and offers on related products.
  • conduct research and analyse website visitor behaviour patterns

Who your information might be shared with

We may disclose your personal data to:

  • service providers under contract with us to support our business operations, including distribution companies, payment portals and our insurers (details of these third parties are available on request).
  • law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;
  • any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
  • we do not transfer your personal data outside of the EU.

How do we ensure the security of your personal data?

  • We have put security systems in place to prevent a breach of security leading to the destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.
  • We limit access to your data to approved employees, contractors and third parties who are subject to confidentiality agreements and have been trained in data protection.
  • We have procedures in place to deal with any suspected security breaches and will keep you informed as legally required.

Our website contains links to websites for payment purposes that are owned and operated by other businesses. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites.

How long will we keep your data?

We may keep your data for as long as you are a customer of Consortial. Thereafter we may keep your data for up to 7 years to enable us to respond to questions and complaints and to maintain legally required records. We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons.

Your rights in connection with this data

  • You have the right to request access to personal data, whether we process your data, what data we hold and how we use it.
  • You have the right to request correction of personal data where the information we hold on you is inaccurate.
  • You have the right to request we stop using your personal data purpose if you no longer wish us to process data for its original purpose unless we have a legal reason or legitimate interest for continuing to do so.
  • You have the right to request erasure of personal data unless we have a legal reason or legitimate interest in continuing to hold your personal data.
  • You have the right to withdraw consent our processing of your personal data where you have previously given explicit consent and we have no legal reason or legitimate interest in doing so.

How do you exercise your rights?

Please contact us in writing via

  • email: [email protected]
  • Address: Constortial Limited, 300 Anderson Road, Buckingway Business Park, Cambridge, CB24 4UQ

Right to Complain

You have the right to make a complaint at any time to the ICO, the UK supervisory body for data protection.

Their contact details are:-

Telephone no. 0303 123 1113
Address Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to the Privacy Policy

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.

If you have any queries regarding this Privacy Policy please contact us:-

  • email: [email protected]
  • Address: Constortial Limited, 300 Anderson Road, Buckingway Business Park, Cambridge, CB24 4UQ
  • Telephone: 01223 948658

Website cookie policy

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on this website and occasionally other online tracking devices such as web beacons, action tags, Local Shared Objects (‘Flash cookies’) and single-pixel gifs on this website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;
  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitors and customers’ requirements and interests;
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer [or other electronic device] such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

There is a notice on our home page which describes how we use cookies and which also provides a link to our website privacy policy.

Third-party cookies

We work with third party suppliers who may also set cookies on our website, for example Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies:

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